Frequently Asked Questions.
Find quick answers to common queries regarding our consulting models, billing, timelines, and courses.
Common Inquiries
Auditable terms, billing clarity, and service parameters.
How does the fixed-quote system work?
We audit your current codebase, documentation, or site specifications upfront. Based on this audit, we deliver a binding fixed quote with clear milestones. There are no hourly surprises or hidden costs.
Is Martelo Digital POPIA compliant?
Yes. Under South Africa's POPIA (Protection of Personal Information Act), we implement strict data protection measures for all customer records, contact form details, and course registration metrics.
What SLAs do you offer for IT support?
We offer structured service level agreements (SLAs) ranging from 8/5 next-business-day assistance to 24/7 proactive critical server support with 1-hour response guarantees.
Can we pay course fees in installments?
No, we require full payment upfront to secure your seat. This allows us to keep our pricing highly competitive and accessible to lower and middle-class students.
Get in touch with our team
Send a direct message through our contact channel. We reply within 24 business hours.
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